Items bought in our online shop should be returned to us within 14 days in perfect condition, complete with the labels, original packaging, and the returns form, we will then be happy to exchange or refund you within 14 days after the package comes back in our office. This does not affect your statutory rights.
Please note that we do not have a free return policy. The costs for returning a parcel are at your own expense.
Exluded from return right
Please note that the below items cannot be returned unless faulty:
- Embroidered Goods
- Made to Measure Items
- Items made in personalised colours
- Flexi Bits – The delicate nature of the material can mean that if chewed by the horse it may result in damage to the mouth or in extreme cases breakage. Under these circumstances and as this is not a fault with the item, we will not accept the return of these kind of bits.
- Horse Supplements / Food
- Liquid horse products like shampoos, sprays, etc.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. Next to that we do not refund the shipment costs from the initial shipment from our shop to a destination outside The Netherlands. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
Please also make sure you mark your parcel as a return parcel. Else we are forced to pay customs which we always settle with the amount that would be paid back. Customs are always at the expense of the customer.
Please note that we do not exchange products. If you wish to have another size/color please return the item to us and place a new order for the other size/color.
All goods returned to us must be in a clean condition otherwhise they will be returned to you at your expense.
Our return address is:
Horse Riders Classics
Please note that for articles bought in our shop in Ansen there are is an other returns procedure. Please ask one of the shop employees for the returns procedure.