Items bought in our online shop should be returned to us within 14 days in perfect condition, complete with the labels, original packaging, and the returns form, we will then be happy to exchange or refund you within 14 days after the package comes back in our office. This does not affect your statutory rights.
Please note that we do not have a free return policy. The costs for returning a parcel are at your own expense. You can easily make a return label with our returns portal:
In case you life outside the EU and want to make a return to us, or in case you don't want to use our portal, please use our return form:
Exluded from return right
Please note that the below items cannot be returned unless faulty:
- Embroidered Goods
- Made to Measure Items
- Items made in personalised colours
- Horse Supplements / Food
- Liquid horse products like shampoos, sprays, etc.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. Next to that we do not refund the shipment costs from the initial shipment from our shop to a destination outside The Netherlands. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
Please also make sure you mark your parcel as a return parcel. Else we are forced to pay customs which we always settle with the amount that would be paid back. Customs are always at the expense of the customer.
Refused - non deliverable packages
Packages that cannot be delivered, refused by the recipient, or are not collected from a Parcelshop within 7 days, will be returned to Horse Riders Classics. We charge € 12.50 extra return costs for this method of return. In case the transport company states a higher rate we also charge this to you. This is because DHL also charges these costs to us. If the package is received in the normal way and then returned, the regular agreements apply.
Please note that we do not exchange products. If you wish to have another size/color please return the item to us and place a new order for the other size/color.
All goods returned to us must be in a clean condition otherwhise they will be returned to you at your expense.
Our return address is:
Horse Riders Classics
Please note that for articles bought in our shop in Ansen there are is an other returns procedure. Please ask one of the shop employees for the returns procedure.