Delivery and Payment
Delivery times and shipping costs
We try our best to deliver your order as soon as possible at the delivery address provided by you. Orders placed on working days before 15.00 hours are shipped the same day if we have them on stock. On the product page you see the expected back in stock period noted after you have chosen the size/color for the item you would like to order.
For custom made articles / products made following your specifications there we carry a different delivery period based on the production time of the manufacturer. An indication for this period is mentioned on the product page of the specific product.
Prices in our shop exclude the shipment costs. Our shipment costs for parcels shipped withing the Netherlands are:
Please note, during this special Corona virus period shipment is free within The Netherlands.
Shipment costs for destinations outside are as follows:
Here is an overview of all economy (standard) rates (incl. VAT 21% if VAT is applied):
|Belgium||€ 5,50 (gratis vanaf €49,00)|
|Germany||€ 5,50 (gratis vanaf €49,00)|
|Luxembourg||€ 5,50 (gratis vanaf €49,00)|
|The Netherlands||€ 3,95 (gratis vanaf €49,00)|
|New Zealand||€ 29,00|
|Saudi Arabia||€ 29,00|
|Czech Republic||€ 17,95|
|United Emirates||€ 29,00|
|United Kingdom (UK)||€ 17,50|
|United States (USA)||€ 24,00|
|South Africa||€ 29,00|
|South Korea||€ 29,00|
* Please note for heavy weight / extra large parcels there might be extra costs. We will contact you if that is the case so you can decide if you want to proceed with the order.
Please note that the costs of a Express Delivery are never refunded after a return of your parcel!
Delivery of your parcel within the European Union will normally take place with DHL. But we also use local carriers if that is a better option. After we shipped the parcel you automatically receive a track and trace code per email. Place note that it sometimes will be dropped in your spam box.
The prices shown on our website include VAT/TAX. The Dutch VAT rates are:
- 21% for articles like clothing, horse products, leather works etc.
- 9% for feed and supplements (so items a horse can eat)
Visitors from outside the EU tax region do not pay VAT. The VAT is taken off from your products in the cart. So during shopping you will see the product prices including the VAT but as soon you go to the checkout procedure and enter the shipping address your order is exclusive of VAT.
At horseridersclassics.nl you have the choice of several options for safe and easy payment. You can pay with iDEAL, iDEAL is a joint initiative of Rabobank, ABN AMRO, ING Bank, Postbank, ASN Bank and SNS Regio Bank. With iDEAL you can pay for your online purchases in a familiar, safe and easy way. You pay in your trusted internet payment environment at your own bank and use the same tools as with Internet banking.
As an internet banker, you can directly use iDEAL, without having to register for it. Always state the order number of your order. You can find your order number in your confirmation email. If you have not received a confirmation by e-mail, you can call our store or send an e-mail to firstname.lastname@example.org. To pay for your order, click on the iDEAL logo. Then choose your bank and you will see the payment ready. You sign as you are used to with Internet banking at your own bank. A payment with iDEAL is immediately debited. We receive a confirmation online, so that a fast delivery is possible. With us you can pay for free with iDEAL.
You can also pay with Paypal, Visa Mastercard and Credit card
Payment bank transfer
You use transfer via your bank or giro. You can pay to: Horse Riders Classics in Ansen. Always state the order number of your order. You can find your order number in your confirmation email. As soon as payment is received, we will send your order. If you have not received a confirmation by e-mail, please call our store at 0522 - 555 444 or send an e-mail to email@example.com.
Please note that our banking details are shown at the order confirmation page.
AfterPay - Postpay (the Netherlands)
Klarna - Payment methods from Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method (s). Payment must be made to Klarna.
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to warranty. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will repair or replace it free of charge.
The manufacturer's warranty provisions apply to all items supplied, insofar as these concern manufacturing and material errors. The manufacturer's warranty period is usually 1 year. Warranty covers manufacturing defects and material defects. Our warranty expires as soon as the product has been worked on by third parties.
It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing firstname.lastname@example.org.
As of February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.